Many customers feel the only difference between one insurance company or agent and another is price. While price is important, the experience and knowledge of an agent fighting for your rights can be the difference in getting a major claim paid or not.
Here is a story about one of our clients. The names have been changed to protect the innocent.
One of our clients had a devastating Super Storm Sandy claim. The insured was a building owner located on the South Shore of Long Island. In the building was a restaurant that opened for business the day before the storm. The building suffered major damaged to the roof.
In the beginning, we got him a $10,000 advance. Then the process grinded to a halt. The insurance company were dragging their feet and basically put up one obstacle after another. This was an old roof and the insurance company was claiming that there was damage already there prior to the storm. No amount of engineer reports or contractor estimates would sway the insurance company. Finally, after the great persistence of our Claim Manager, Sylvia Boccio (and threats to the NYS Insurance Dept.) the claim was settled.
Unfortunately, the story doesn't end there. There were lien holders and loss payees on the account that would have delayed resolving the claim. Everyone finally agreed that a notarized letter by the insured stating that all funds were going to repairs of the building would be sufficient and the settlement check (in the insured's name) was issued.
While all claims are not nearly this difficult, it is comforting to know that if you ever had a situation like this, we are there for you willing to fight for your rights. You have have a claim once every few years. We do this work everyday. Doesn't it pay to have someone in your corner?